Mitsui Sumitomo Insurance Co., Ltd. Thailand Branch บริษัท มิตซุย สุมิโตโม อินชัวรันซ์ จำกัด สาขาประเทศไทย

Guidance of Claims Notification

Contact Information

For any claims notification or enquiry, please make your contact to Marine Claims Department at:

Telephone: 0 2679 6165         
Fax:   0 2679 6212
(Monday - Friday during 8.30 a.m. - 5.00 p.m. except public holidays)

Marine Cargo Operational Claims Team

Name +66 (0) 2679 6165 / Ext. 09-4480-5348
Mobile Phone
Import Product 6306, 6325  
Export Product 6312, 6311  
Inland Cargo  6313, 6322  

Documents to Support Claims Procedure "a), b), and C)"

a) Import documents

  • 1.Marine cargo insurance policy               
  • 2.Invoice                                 
  • 3.Packing list     
  • 4.Bill of lading
    • 4.1 Airway bill       
    • 4.2 Truck/Delivery receipt
    • 4.3 Railway bill                     

b) Claim notification letter by the owner of the product

  • 5.Notice of claim                 
  • 6.Claim note                                   

c) Important documents (Evidence of damage product)

  • 7.Survey report or DMC or Truck receipt or Delivery receipt               
  • 8.NG report or Q.C. report                                     
  • 9.Wharf survey note / DMC 
Remark Insured should submit the following a), b), and/or c) documents to the Insurer for claim indemnity  


Payment of Claims

The Company will settle the claim indemnification within 15 working days upon receipt of all relevant claim documentation from, and, the complete & signed Loss Acceptance Form by the Insured.


To give you a better experience, by continuing to use our website, you are agreeing to the use of cookies and personal data as set out in our
Privacy Policy