Mitsui Sumitomo Insurance Co., Ltd. Thailand Branch บริษัท มิตซุย สุมิโตโม อินชัวรันซ์ จำกัด สาขาประเทศไทย

Guidance of Claims Notification

Contact Information

For any Claim Notification or Enquiry, please make your contact to the Non-Marine Claims Department (Property & Casualty) at:

Telephone: 0 2679 6165        
Fax:   0 2679 6299
(Monday – Friday during 8.30 a.m. – 5.00 p.m. except public holidays)

Property & Casualty Operational Claims Team  

Name +66 (0) 2679 6165 Ext.   
  6409, 6406, 6413, 6407, 6403, 6412  

Claims Procedure

  • 1. Immediately notify the Company when the loss &/or damage did occur by phone, fax and/or e-mail to the above personnel.
  • 2. Take necessary action to minimize &/or mitigate further loss.
  • 3. In case of property lost &/or damaged by any Third Party, please report the incident to the local police station for record & further investigation. Obtain a copy of such police report duly signed/certified and submit to the Company together with your claim documents.
  • 4. Preserve the damaged property for the Company’s inspection.
  • 5. Taking photographs of the damaged to substantiate the claim proceeding.
  • 6. To cooperate with the assigned loss adjuster for the loss inspection and assessment.

Documents to support Claim Procedure

  • 1. Claim Notification Letter by the Insured
  • 2. Copies of I.D. Card and the House Registration of the Insured
  • 3. Quotation or Receipt of Repair/Replacement of the lost/damaged property.
  • 4. Photographs of the damaged property
  • 5. Copy of the Police Report (in case of any police reporting)
  • 6. Paper of the Third Party’s admitted liability (in case of any damage caused by &/or arising from the Third Party)

  Payment of Claims

  • The Company will settle the claim indemnification within 15 working days upon receipt of all relevant claim documentation from, and, the complete & signed Loss Acceptance Form by the Insured.
Remark: The above captioned guidance is a mere & initial general practice for the Insured.  Consideration of the claim compensation is subject to the terms & conditions of the insurance contract of each type.   The Company may ask for more additional information and related documents to support further consideration.


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